Customer Centricity

Customer Centricity

Who You Gonna Call?….

When a customer has an emergency and needs material fast dial Middleton Quarry for a fast response.

Jeff Sewell, Sales Rep at Stockton, takes up the story: “I received a call around 11.30am Friday morning from Construction Marine with a requirement for 2,500 tonnes of various materials to be delivered to a site near Hexham that had suffered a land slip on to the local rail line.  Deliveries were required Saturday and Sunday.  By 2pm, after many calls between Quarry Manager, Weighbridge, Sales Office, Buyer, Site Manager and Logistics, an order was secured and over 20 trucks were ready to supply a site more than 30 miles away.

A great result, a very happy customer and a chance to secure more work on the same site.

My thanks go to the Team at Middleton Quarry, in particular Maurice, Chris and Tony who gave up their weekend to provide a first rate service and deliver all that was required”.