Garry Gregory spent a great day out visiting two of our Asphalt customers, J Hopkins and Gatley Surfacing, as part of our Q2 CJE (Customer Journey Experience) program.   He had this to say:

“The first meeting was with Sean Hopkins MD of J Hopkins. We are one of three suppliers to Hopkins and if we can deliver Superior Customer Service there is a great chance to grow our business.

The second meeting was with Chris Byrne (Gatley MD) who only buys Asphalt from us and is an incredibly long standing, loyal customer. Interestingly they buy Readymix from Hanson (so an opportunity to explore here…).

The highlight from both meetings was the recognition the customers gave for many of our team. Both Sean and Chris gave specific praise to Colette, Aaron, Joyce, Lucy E, Abbie S and Greg (all in Preston Brook CSC), Jane H (Internal Sales), Peter H (External Sales)… even Lex and Jesus got positive mentions.   Having multiple touch-points between CEMEX and the Customer really does help lock the customer in and create value for both. Well done to each of you.

Also, many thanks to Trevor Golding for hosting the day.”