CEMEX has announced the global rollout of Microsoft dynamics customer relationship management software; the market’s top ranked tool for CRM (Customer Relationship Management) activities. This will be a place where our sales force will manage customer relationships, opportunities and day to day activities; pricing for our products and complaint/case management.

It is an improvement on our current systems and will give our Sales Teams the tools they need to give our customers superior experience everywhere, every time.  It is anticipated that this will be deployed in the UK at the end of Q1 2018.

For more information please see the letter at the end of this edition of UK News from Juan Romero.