Customer Centricity

Customer Centricity

Blackpool Put The Competition In The Shade!

Blackpool’s Area 6 Readymix team outshone the competition to provide superior customer service to contractor Ward and Burke at Princess Way, Blackpool last week.  Danny Roberts, Sales Manager, continues: “We started a 350m3 pour at 4.00am, finishing around 3.00pm. This was to support a mass base pour on a WWTW with both Breedon and Tarmac supplying similar volumes through two concrete pumps.

We surpassed the competition with our master plan of execution in communication, efficiency and planning, and was supported by all departments: Commercial, Operations, Shipping and Technical including our CEMEX supply chain.  It was the Area 6 team that pulled together to provide a quality of service that Ward and Burke expected from CEMEX. The icing on this cake from a commercial perspective was Sales Executive, Jenny Deacon, extracted full value on both a high selling price/margin recovery and sundry recovery Plant and Truck Exclusivity… thank you to everyone in Area 6 for their brilliant teamwork.”