It’s now been over four months since Concur was launched and there has been a lot of learning for us all along the way.  Clare Pickering, Director MFS & Ops Support UK, kindly sent this update to everyone last week:

The concur team has received positive feedback about the platform and its functionality, however, they wanted to take this opportunity to reflect on common issues/queries from employees and share information to help when using Concur in future:

• If you are unable to get a VAT receipt or a receipt, a no receipt declaration should be completed – please download the guide here: https://cemexuknews.co.uk/downloads/.
  • A Visa receipt is not a receipt. Please do not attach these to any expense claim.
  • Please note that you need to put a status of “receipt” or “tax receipt” in order to complete the affidavit.
  • All mileage claims must have a fuel VAT receipt that covers the journey they are claiming for. You cannot complete a no receipt declaration for these.
• When you are claiming expenses relating to entertainment and business meals please ensure that you put the attendees in the relevant section.
  • If the cost is over £100 per person for entertaining, then you will need to complete an anti-bribery form, and have it approved by the legal team before you continue to submit your expenses.
• It is very important to put the city of purchase in the expense claim so the VAT can be accounted for correctly.
• Please do not submit claims for items that have not appeared in Concur from NatWest. We have had instances where people have entered credit card expenses ahead of receiving the information.  These are then treated as cash expenses, get paid accordingly, and then individuals have had to reimburse CEMEX.

Other updates:

• We are working on the delegate process to make it easier. This is when a Manager acts as a delegate for an employee who has no access to Concur and has to submit their expenses. Please download the guide here if it is relevant for you: https://cemexuknews.co.uk/downloads/.

Putting expenses through SAP is no longer accepted. Everything must go through Concur.

In order to comply with Global Policies. If you do not submit expenses incurred on a corporate credit card within 30 days of having incurred them we will stop future use of that card.  A reminder to you may not always be possible, so please ensure you keep everything up to date.

Thank you for your continued commitment to using the Concur system. As always, please do raise any queries via a ticket with the GSC.