Customer Centricity

Customer Centricity

Out Of Hours Work To Keep The Railway Running

In the early hours of Sunday morning another top quality out of hours job was completed in North West by CEMEX, helping to keep the rail network running. Although the job wasn’t without issues on both sides, thankfully due to the commitment of both the Relief Plant Manager, Gary Wellsbury, and the Driver, Geoff Jackson of IHC North West Mixers Ltd, the work was supplied successfully.

Originally planned to be delivered from Ellesmere Port plant, Gary quickly came across a mechanical failure during the first batch and ultimately had to transfer the load over to their next nearest plant in Liverpool. Both Gary and Geoff shutdown Ellesmere, travelled through to Liverpool and were able to get Concrete to site for 1.30am.

Unfortunately, the site was having the same kind of luck as them and were not ready, ending up having to discharge the 7.6m3 load into tubs on a telehandler to transfer across the tracks into a wheeled 360 excavator, who then travelled down the side of the rail line to discharge. 3½ hours later discharge was complete and both Gary and Geoff left the customer site at 5.00am.

John Essery, Operations Manager for Cheshire, commented: “Without the commitment and perseverance of both Gary and Geoff the final outcome could have been disappointing for both the customer and CEMEX. I cannot thank them enough for what they did on the night in ensuring a successful outcome.”