For many of our sites Biffa is the main waste operator, carrying out over 15,000 waste collections per year.  However, when collection vehicles arrive at site they may not be able to carry out the service due to a number of reasons, e.g. obstructions of the bins, overloaded bins, incorrect material in bins, closed sites.  When this happens the service is not completed resulting in a wasted journey at a cost to CEMEX.

Best practice is to ensure that Biffa drivers are asked to visit the weighbridge or office when they arrive at site and are given permission to proceed prior to attempting a lift of bins or skips.  This will give you the opportunity to assist/supervise and correct any issues the driver may have before Biffa record it as a wasted journey.

Key Points

• Keep access to bins and skips clear – are the bins in the most sensible location on site?
• Ensure waste is segregated correctly – are bins adequately signed? Do site staff know which bins to use? – e.g. black bags are not allowed in mixed recycling bins.
• Don’t overload – when a bin is full, either arrange for an additional collection or find an alternative storage method until the next collection is due. Do not fill skips above “level load only line”.
• Review your collection arrangements – are the waste collection frequencies and bin types suitable for your site?
• Notify of site closures – if the site is closed e.g. for holidays, ensure that Biffa have been notified in advance.
• For general enquiries contact the CEMEX dedicated Customer Service team – [email protected] or 0845 608 6093, or for repeated issues contact our dedicated Biffa Account Manager, Ed Dillon: [email protected]

For further details or information, please contact a member of the Sustainability Department on 01788 517320.