Take part in the 2020 Superior Customer Experience Awards…Here is a message from our CEO Fernando Gonzalez explaining our focus:

Dear Colleagues,

Every day, we strive to improve, to innovate, and to be recognised as the company within our industry that offers the best experience to our customers. Even in these challenging times, we continue to move our centre of gravity towards our customers, taking our Health and Safety responsibilities very seriously, and the need to safeguard employees and customers will always remain a top priority.

Our teams have quickly adapted to the challenges of the COVID-19 pandemic, and we are committed to continue delivering a Superior Customer Experience under new circumstances. We have adopted our new protocols and Behaviours that Save Lives to protect our employees, communities, and customers from the risks COVID-19 presents.

We continue to serve our customers and operations responsibly, have increased our remote digital interaction, virtual service centres continue to operate, and with our CEMEX Go platform, we are uniquely positioned to protect not only our workers but also our customers by allowing us to continue our sales, our payments and our customer service operations in a virtual and safe manner that eliminates any risk of virus transmission.

And we are also sharing our protocols, best practices, and new ways of working with our customers, reducing risks across the whole value chain.

These extraordinary efforts and commitment merit recognition. I am proud to announce that we will open the 2020 Superior Customer Experience Award in the next days. This will be the second year we recognise our teams for their accomplishments and dedication to shift our centre of gravity towards our customers.

In the 2020 edition of these awards, we will recognise business units for their continuous improvement across three categories: Net Promoter Score Best practices, CEMEX Go Orders Adoption, and the Best Initiatives Implemented. You will soon receive more details about the local awards from your Customer Experience offices.

I invite you to take part in this excellent program and look forward to congratulating our 2020 award recipients.

Please continue to stay safe,

Fernando