Customer Centricity

Customer Centricity

Over 12,000 Out of Hour Deliveries

Well done to our Cement Commercial, Materials and Concrete Products teams for their continued support to Supply Chain enabling them to achieve over 12,000 Cement deliveries (23% of the total) to internal and external customers at night in 2020.

Dave Hart commented: “This helps Health & Safety by reducing congestion on site along with supporting customer service and fleet efficiency and is a fantastic performance in line with 2019 in spite of the challenges of COVID.

Let’s continue to work together and seek to grow this in 2021, maybe see if we can strive to get close to 30%!!!”