As communicated last week, the Quality & Product Technology team are issuing regular Quality Matters updates on key messages in an effort to improve product and service quality across all UK businesses.

The next update for your consideration can be found in the download section of the UK News website:  Quality Matters Asphalt Reprocessing (739 downloads)  although the points raised relate to our Asphalt operations, the risks associated with contamination are applicable to all businesses and can adversely impact both product quality and customer perception resulting from issues caused.  Please review, discuss, display and present as necessary to teams as appropriate.