Customer Centricity

Customer Centricity

Humber Bridge Teamwork Delights Customer

The Asphalt, Aggregates and Supply Chain teams worked very closely in the first half of this year to ensure the successful production and supply of asphalt over a four-month period to our North Lincolnshire based customer, EC Surfacing. This high-profile project was for the A15 Humber Bridge and surrounding roads.

Hannah Davis, External Sales Representative for asphalt, explains: “We’ve been in talks with EC Surfacing about this complex job since December 2020 and liaised closely with them beforehand on their intended schedule of works so it worked for both parties. We worked at capacity every day they needed but didn’t over commit on our output. They were grateful for the clear communication surrounding plant productivity from when the job was first priced.

With the project needing a high PSV aggregate for the job as specified by North Lincolnshire Council, the team worked hard to obtain the required aggregate from various places.

A multi-modal approach was used to secure the material with it brought into Selby via Stourton, by rail from Gilfach in South Wales and also by ship into Ellesmere Port from Belfast.  Final delivery into Selby was by road along with additional material from the North East.

The team at Selby plant then worked both days and nights to supply over 16,000 tonnes of our own branded Viatex material (which was a lot more than first planned!).

The internal teamwork from Commercial, Technical, Logistics, Accounts and Operations during this scheme was fantastic and EC Surfacing were over the moon with the service of deliveries and finish of our Viatex material.”

Scott Jones, Asphalt Area Manager, commented: “This was a very successful project for us, and our customer has been delighted with the service levels we have provided.  Producing the considerable quantity of asphalt required has been a challenge but we have been able to succeed through excellent teamwork; thank you to everyone involved. EC Surfacing were a great customer to work with and we continue to supply them with asphalt at other sites across Yorkshire and Lincolnshire.”