The National Technical team have released an important Quality Matters update. It has been produced following two recent events where bulk cement was delivered to the correct site but discharged into the wrong silo.

The significance of this action is far reaching, including serious consequences for the end user if the wrong cement is used in Readymix resulting in a wrong mix being produced and delivered to a customer. The cost of correcting a placed wrong mix in Readymix can be as much as £1,000/m³ as well as impacting customer satisfaction.

The premise of QuM-1008 translates across all operations, evidencing the importance of following established procedures and processes to ensure product and service quality continues to set us apart in the market.

The Quality Matters document is in the download section of the UK News website:  Quality Matters Update - Right Site, Wrong Silo (250 downloads)   Please review, discuss, display and present to teams as appropriate.