Customer Centricity

Customer Centricity

A View from Dove Holes

The last year was another record-breaking one for our Dove Holes quarry, with over 5.4million tonnes of aggregates produced, sales of over 5 million tonnes, and 2.8 million tonnes by rail for the first time ever. Additionally, ¾ million tonnes was dispatched via the fast track system, while rail loading issues have gone down to almost zero – an industry-leading figure!

Production Manager, Hayden Gill, reflects on the success of the past year: “The results from 2021 for Dove Holes are brilliant, and I am very grateful to the whole team for all they have done to achieve these results

When you take into consideration the challenges from the past year the results are even more impressive. The impact of COVID was still felt across the site plus it often meant we had to use different contractors – so our teams would have to work extra hard to train them and keep operations going. Additionally, due to supply issues repairs took longer than previously which added further pressure.

I want to thank everyone from all the sections of the business involved for the part they have played in our success – these records were broken through a real team effort, and even more importantly we completed the year safely, with no LTIs. Here’s to breaking more records in 2022!”