Working Smarter is driving our next generation of shared services, integrating new capabilities and using the most advanced technologies that will allow us to become more digital, integrated, and reliable.

As part of this evolution, our Global Service Centre (GSC) brings a better experience and benefits to everyone, including:

• The local GSC number has changed. Please now use 0114 392 1234 for the UK
  • Note: This is a temporary number. Once the current number is re-established, we will let you know.
• Chat with a Help Desk agent through Microsoft Teams
• Access to the Global Service Centre directly from Microsoft Teams and start interacting with a Help Desk agent in your local language, including English, Spanish, German, French, Polish, Czech, Tagalog, and Arab

Plus: a new digital IT services catalogue!

An organised space where the IT services catalogue and support will be available as self-service.

Click here and choose Information Technology Catalogue to view services available. For?example, you can request to unlock your SAP ID, request a PC, or report an issue with a printer.

Remember, if you need assistance during non-working hours English and Spanish speaking agents will be available 24/7.