Please be aware that presently we have a supplier invoice backlog of around 8,000 invoices.
The Accounts Payable team are working through these as quickly as possible in the new SAP SRP system.
The likelihood is that the backlog will take around three months before it is cleared with more invoices arriving on a daily basis.
Undoubtedly this is causing an increase in queries which the team are trying to deal with. Please be patient and understand that there will be delays.
If a supplier does contact you about overdue invoice payments then you need to contact in the first instance the following group of people:
Laxmi.Meena@ibm.com Laxmi Meena
Irfan.Allam@ext.cemex.com Irfan Allam
Ankush.Kumar@ext.Cemex.com Ankush Kumar
Chisen14@in.ibm.com Chiranjit Sen
Vivek6@in.ibm.com Vivek Jain
If you need to escalate, or if it is urgent, please email alan.venning@cemex.com
The team will be able to get a status of where the invoices are in the system and what needs to happen to get them processed and paid. They can then assign resources to clear them based on criticality and impact to the business.
The focus is to try and avoid any impact to the business, but your help is needed to help prioritise and identify those payments that simply cannot wait.
If anyone is struggling with workflow issues then please revert to the email sent by GB Communications on 3rd May. Thanks for your understanding.