As part of the initiatives to digitalise the operation of the GES, the Procure To Pay services of the P2P Helpdesk will be part of ServiceNow, which will bring this benefits:
- Reports, audit tracking and dashboard.
- Improved appearance regarding email communication.
- Case tracking through the Service Now portal.
The way you request support from the P2P team will not change. You will continue to request email support using known emails from:
| Email Group | Team | Type of queries |
| ncrvendor.recon@cemex.com | Helpdesk Team | Invoice or payment status Payment Remittance requires Vendor statement submission Manual / Urgent Postings CHAPS Request Advance Payment Request Over / Short Payment queriesAll Urgent Payment requests should be submitted in SNOW only. |
| gb.invoicematchinggroup@cemex.com | Workflow / Invoice Resolution Team | All queries related to any parked workflow items Complex issues like: – Price / quantity variance – GRN / Ticket issues – Credit note processing – Special handling of a document |
| gb-vendorhelpdesksscuk@cemex.com | Master data team | All vendor and plant creation and modification related queries |
| gb-pcardhelpdeskssc@cemex.com | Procurement card team | All Pcard related queries |
| gb-ssctandeclaims@cemex.com | Travel & Expense team | All T&E claims / Cards and Concur related queries |
| gb.haulierteam@cemex.com | Self Billing Team | Payment Remittance requires |
| gb.apupload@cemex.com | AP Uploads Team | All AP Upload related queries Long Service Award |
The communication about case status and follow-up will now be handled automatically through ServiceNow.
An immediate benefit to you is that the ServiceNow Portal https://servicenow.cemex.com/ will give you the status of your cases in real time. New features will be enabled in the tool later to further enhance the experience.
We thank you in advance for your collaboration and support in achieving this successful implementation.