Are you looking for a new and exciting role within Cemex?

Our Customer Experience EMEA team is currently offering a new interim/temporary opportunity for a “Manager CEx Improvement Europe” in our Customer Experience area. This position reports directly to Elise Jouffrey (Customer Experience Director EMEA).

Key role mandates include:

• Voice of the customer: Drive our “Voice of the Customer” program, orchestrate continuous improvement actions based on the feedback management cycle, influence stakeholders and make internal synergies to communicate and showcase customer experience metrics and developments.
• Continuous improvement: Be a Customer Experience Expert: understand VOC programs, Cemex service delivery model & customers journey, service manifesto, case management, value proposition processes. Provide analysis of results and customer Insights / Journey pain points based on funneled customer feedback, operational data, and external research.
• Culture: Foster awareness and reinforce the Customer Centric Culture at Cemex. Supervise global and regional CEx programs and projects, such as: Superior Customer Experience Awards, Customer Experience Day etc.
• Regional & Global coordination: Ensure execution of the regional strategy across all countries in EMEA & continuous knowledge and initiatives sharing across the region.

Find out more from the poster in the UK News download page: Job Posting - Manager CEx Improvement Europe (932 downloads )  Please also share on your workplace notice boards.

If you are interested, please send CVs ASAP to [email protected]