The INTERNAL NPS SURVEY for H1 2023 launched on 9th May.
Look out for the link to our Internal NPS Survey from [email protected]. The survey will be open until 31st May.
Your voice makes a difference! Cemex recognises that listening to your feedback is the most valuable thing we can do to improve our internal customer service. To achieve our Customer Experience objectives, we need to understand not only our external Customers but also the way you, our Internal Customers perceive Cemex intercompany processes and services regarding raw material supplies.
Your first-hand experience and feedback will help us identify best practices.
Based on your previous opinions we have already implemented the following improvements:
- Launched a pilot in NW to enable tracking of internal deliveries of Aggregates and Cement. Excellent feedback to date, UK roll-out to follow.
- Instigated regular reviews between RMX, CEM, AGGS. & Supply Chain regarding upcoming demand, material availability and operational challenges to help mitigate risk and secure supply to internal customers.
- CEMENT – greater resilience in the supply chain through increased inventory at all sites, additional haulage, and consistent production performance.
- AGGREGATE – improved product availability.
- READYMIX – continued investment in the site storage capacity – bays, silos and growth in deliveries at night.
- ASPHALT & BP – close collaboration with the business to ensure sufficient capacity in place.
- CUSTOMER SERVICE CENTRES – reinforced the importance of Call Bob and proactive communication as this has an impact on all businesses. As an example, DRY MORTARS have record volumes of bulk and bagged mortar sales and production levels in 2023.
Please share your feedback and opinion about your experiences. The survey should only take 5 minutes.
Thank you in advance for your time and opinions and more importantly, for your involvement. We appreciate your participation in helping Cemex continuously improve our service and make our company a better place for all. A poster can be found in the download section of the UK News website: Internal NPS Survey poster (1287 downloads)