Customer Centricity

Customer Centricity

Successful Open Days at New Swinderby Plant

Last month we shared news about Swinderby quarry’s new Processing Plant which has now been handed over to the local Operation team to begin business as usual operations – a momentous end to a long and challenging project. The impressive new Plant will enable the quarry to process significantly higher quantities of high-quality sand and gravel, with the potential to target sales up to 600,000 tonnes a year.

Aiming to share this positive news with our customers, Keren Castle, East Midlands Aggregate Sales Executive, organised two open days at Swinderby quarry, inviting customers along to the plant. During the event Keren and her Commercial colleagues were able to talk face to face with current and new customers about the increase in capacity of the Plant and to demonstrate our long-term and sustainable commitment to them with high quality material. Customers were given a tour of the new Plant and lunch.

Keren was delighted with the responses. She said: “The days were well attended with over 60 customers and 20 staff attending the events. Customers arrived and had a meet and greet with staff, followed by a full tour of the new Plant. Afterwards they had a lunch provided by a local Gourmet burger van.”

Keren has shared some of the excellent feedback from her customers:

  • Parkdale Quarry products (Trudi Mellor): Dave and I would like to thank you for the invite to the open day at Swinderby last week and the hospitality from the Cemex staff, we thoroughly enjoyed the afternoon, and it was very interesting to see the new Plant.
  • Rock Solid Concrete (Bobby Saunth): Excellent day. Enjoyed the tour and meeting everyone at the event.
  • Vale Concrete (Ben Markham): Vale Concrete: Good to see you at Swinderby on Wednesday. Very impressed! Fantastic to meet all the staff.
  • Wanlip Sand & Gravel (Will Winterton): Fabulous day, impressive piece of kit. Enjoyed the excellent hospitality!

Well done to Keren, her team and the whole Swinderby Plant team for your hard work and dedication to providing a superior customer service.