Customer Centricity

Customer Centricity

Fantastic Teamwork Minimises Plant Downtime and Customer Service Impact

Following an unplanned event recently, that impacted rail services into our Stourton depot, a fantastic team effort was able to minimise the downtime and bring the site back into operation one week ahead of schedule in a safe manner.

The entire Asphalt team worked together tirelessly day and night supported by the Aggregates team from Dove Holes, to ensure the parts were ordered in a timely manner and the work completed safely.

In parallel, the Commercial and Supply Chain teams had regular calls to ensure customer service was managed during this period. The Logistics and Planning teams reacted promptly to address the haulage implications from Dove Holes, Sheffield and Selby as did the sites in coping with the additional demand.

Dave Hart, Supply Chain Director, said: “This was a real example of how by working together we can act safely and minimise the impact on our customers. Too many people to mention but a special call out to Jason Barker, Phil Repton, Luke Tyghe, Colin Burdett and Paul Carey from Urban Solutions, Jane Walsh, Liz Dixon, Rob Wilkinson and Les Grabarz from Supply Chain, Steve Leigh, Andrew Copley and his team at Dove Holes.

Thanks to everyone for their attitude and effort.