The Internal NPS Survey for H2 2024 is coming!

Launching on Tuesday 15^th October, please look out for your link to our Internal Customer Survey from customer@experience.cemex.com

Cemex is committed to delivering a superior service in all our business activities.  To achieve our objectives, we need to understand not only our external customers, but also the way our internal customers perceive Cemex intercompany processes and services regarding raw materials, such as ordering, scheduling, unloading, technical support and others.

Your voice makes a difference! Cemex recognises that listening to your feedback is the most valuable thing we can do to improve our Internal Customer service.

Based on your previous opinions we are already implementing the following improvements:

• The Cemex Go Tracking Access – has the ability to track orders internally and has been implemented across the UK Readymix business. We are developing an adoption report to check on usage against reducing the number of phone calls.  The next phase will be to roll out to the internal tracking to other business lines.
• The Internal Customer Orders tool is now live for Readymix in Home Counties, South West, North West and the Midlands. The tool provides the ability for intercompany ordering for Cement, Aggregates and Admixtures. The intention is to roll-out in London, South Coast and Yorkshire during October.
• The Complaints Process – CRM Dynamics training is taking place for Cement, Readymix and Aggregates. This will include External and Internal Customer Service Complaints and Quality. We will then have the detail in a power bi to close the loop.

Look out for an email with a link to the internal customer survey from customer@experience.cemex.com, which you will receive on 15^th October. The survey will be open until 31^st October. The survey should only take a few minutes to complete. Your first-hand experience and feedback will help us identify best practices.

Thank you in advance for your time and opinions and more importantly, for your involvement.  We appreciate your participation in helping Cemex continuously improve our service and make our company a better place for all.