We would like to remind you about your main first point of contacts for issues and support relating to expenses, Concur, vendor invoices and payments, onboarding of vendors, CAVI and Pcards.

It is very important that you contact the correct team to action your enquiries.

You can find the list on the UK News download page: here

It is really important to route requests to the right team when you have any issues/questions or concerns. Some of the reasons for this include the following:

• The group email contains teams of people dedicated to resolving your issue.
• Routing the email to the correct team will avoid inefficient handling of additional emails which results in delays and can impact the workload of other individuals.
• Routing to the correct group email address results in the issue being logged, tracked, and resolved in a timely manner. A service ticket is issued.
• Emails routed just to individuals means the response time is dictated by their workload demands. It also means the issue is not logged and not ticket is issued.

You can copy in the escalation contact only if the matter is urgent and needs dealing with immediately.

In addition, please escalate if the response is delayed or is not to your satisfaction.