More thanks go to our fantastic colleagues nominated for the September 2024 Thanks For Your Effort award for showing exceptional dedication and going above and beyond their day jobs.

They are:

Caroline Gardner, Marketing Specialist

Nominated by Mike May, Sales Manager Mortars Europe, for focusing on customers, pursuing excellence and working as One Cemex. Caroline is an extremely helpful member of the Cemex family. The quality of her work is exceptional, and she always goes out of her way to include other departments in discussions which bring a different perspective and inclusivity into her work. Caroline always responds to our requests in a timely manner and in her dealing with customers direct whilst organising video, photos and case study comments she always ensures that the customer is happy with what we are intending to do and is fully on board. Her ability to ensure full customer engagement is key to us securing permission to attend sites to video and promotes goodwill. The quality of her work is exceptional, and the video case studies, photo case studies, our submissions to enter the tunnelling awards and Cemex awards are among the best quality I have seen during my working career. Caroline takes pride in her work and always puts in extra effort to ensure that the best we can possibly produce is the end result. Caroline goes the extra mile, often we will put in a request and the responsibility for carrying out the work is likely to be split across various departments, Caroline always volunteers to project manage and lead the coordination. She is an extremely professional, valuable and high performing member of the Cemex team. She warrants recognition.

Matt Baker, Logistics Support

Nominated by Daniel Bateman, Haulage Manager, Logistics / Supply Chain, for ensuring safety, pursuing excellence, working as One Cemex. Matt has been working on a Defensive Driver training package which he has now completed, and this will be rolled out to all employed and contractor drivers over the coming weeks. In the past when it has come to defensive driver training we have used videos and examples from outside the industry and tried to make them relevant. What we decided to do this year was create our own using real examples from our fleet of vehicles to make a relevant training package. Matt coordinated fitting go pros to several vehicles to record as they go about their normal business and then reviewed hours of footage to pick out relevant examples of good and bad behaviour on the roads and then linked this to the vehicle telematic information and also the Cemex driving essentials creating a high-class training package we can use for all drivers and contractors which is modern and relevant. Anybody who drives a HGV for or on behalf of Cemex will have access to this training package. We are also going to circulate in the industry through MPA and there is also the possibility this can be translated into different languages and shared with Cemex worldwide.

Please see link to the video:  https://youtu.be/A3VwMz0fdOY

Michael Mallard, Plant Manager (Parkgate Readymix and Tracey Carden, Technical Manager (Yorkshire)

Nominated by Andrew Ralph, Operations Team Leader Readymix Yorkshire, for focusing on customers, working as One Cemex. The Readymix team recently had a Mortar customer who was nearing the end of their project and needed only a small amount of Readymix Mortar to finish the job. Unfortunately, we were unable to deliver the required quantity as it was less than 0.5 metres. To assist the customer, Tracey Carden arranged for them to collect the Mortar from our Parkgate depot. Upon the customer’s arrival, Mick Mallard went above and beyond by hand-shovelling the material into the Mortar tub on their pickup truck to prevent any splashing. When the customer attempted to offer Mick some money for his effort he kindly declined and simply requested that they consider Cemex for any future projects.  As a result of this exceptional service, the customer left a glowing review on Google. The primary beneficiary of these actions was the customer, who received the small amount of mortar they needed, along with exceptional service. This positive experience also benefited Cemex by reinforcing customer loyalty and earning a glowing Google review, which could attract future business. Additionally, the employee involved, Mick, benefited by demonstrating his commitment to customer service, reflecting positively on his work ethic and enhancing his reputation within the company.