A new, streamlined Sundry invoice request process for the UK, as well as a new automated Sundry debtor collection process, is being introduced to reduce manual errors, improve compliance, and align with EMEA standards.

This update affects anyone who may need to raise a Sundry entry (e.g. non-operational sales, non-credit sales, asset sales, internal/external recharges, or non-standard transactions etc).

Key Changes:

• New Web Form: As the tool to request Sundry invoices which automatically sends notifications to relevant departments (e.g., IBM Sundry, asset management, credit team).

Please save access to this: SSF Request Form – Power Apps

• Centralised Handling: Sundry invoice requests will now be managed through Order to Cash (O2C), replacing the previous R2R-led approach. IBM will continue the service for UK requests.
• Credit Check: Requests will be directed to credit team for credit checks.
• Tracking: A Sundry Request Tracker will monitor all submissions, reducing risk of lost or unprocessed requests.
• Collection process automation: Reminders of outstanding debt will be sent to Invoice requestors in regular intervals. Referrals will be sent to Line Managers if no information or payment received.

Your responsibility:

• From Monday 16^th of March 2026: All Sundry requests must be submitted via the new web form: SSF Request Form – Power Apps
• Collection of outstanding debt: As the requestor, you remain responsible for recovering the outstanding debt; however, our Collections team will support you throughout the process via ICE automation. Please update them with your comments via links sent to you on emails or in the Sundry Request App.
• As a Line Manager of a requestor: you might be asked to provide approval to allow additional time for payment.
• Provide feedback: As this project is done internally, we can act on your feedback quickly. Please use the feedback button on the Request form.

Support:

• For questions relating invoice creation, contact GB-IBM-Sundry [email protected]
• For technical or collection related queries, contact GB Sundry Debtor Collections [email protected]
• Or refer to the  Sundry Invoice Request and collection process guide. Please note this guide is often updated as we continue enhancing our project.

Thank you in advance for supporting this improved process. Your feedback will help us refine and enhance the tool as we go.