Customer Centricity

Customer Centricity

>20,000 Customers Now Using CEMEX Go Worldwide!

A message from our CEO Fernando Gonzalez…. A year ago we started a challenging road on our digital transformation with the launch of CEMEX Go. And today we celebrate some great accomplishments.

We are now transforming the way we do business in 18 countries, helping more than 20,000 customers to increase their productivity, make better business decisions, and take more control of their businesses. What a difference a year makes!

We listened to our customers. Based on their valuable feedback, we are constantly improving CEMEX Go by adding new functionalities and providing tailor-made solutions that address our customers’ needs and exceed their expectations so we can enhance their experience, while ensuring their satisfaction and lasting loyalty to CEMEX.

Our progress on CEMEX Go exemplifies what we can achieve by working as One CEMEX. We are at the forefront of the digital transformation in our industry, and the potential is enormous.

We must always remember that the key to making the very best of this transformation is to stay fully focused on creating a superior customer experience.

Also, due to the success of CEMEX Go during its first year, we can create more value for our company by offering our innovative digital commerce platform to other industry participants around the world, with the help of Neoris and IBM.

I want to congratulate everyone for making CEMEX Go a symbol of everything that we stand for: customer centricity, results-oriented innovation, teamwork, and a deeply rooted commitment to excellence.

Thanks to your hard work, we’ve enjoyed a very successful year. However, compared to the potential of our digital transformation, we’ve just begun to scratch the surface. We can, and we will do even better – because at CEMEX we’re building a better future. Congratulations to you all and keep up the good work!

Best regards,

Fernando