Customer Centricity

Customer Centricity

A Small Pour With A Large Thank You

Volker Fitzpatrick have been nominated to replace a small rail bridge deck in Norwich.  Whilst the pour was only 60m3 both Volker Fitzpatrick and their client put sufficient importance on the pour for Neil Woolner and Tony Archer to attend a meeting in London to discuss logistics and specification.

The current deck has failed and has a speed restriction in place so as to safeguard the general public.

We supplied the pour mid July with the first load on site at 4am (due to concerns over high ambient temperatures). The customer was delighted with our service.   Please see some of the comments received from Mark Taylor (Contracts Manager) who asked us to pass on their thanks.

May I take this opportunity to thank you all for your arrangements and execution of the main pour on Tue 12th July. The delivery rate and workability of the concrete was excellent.

I want to send a very positive letter to CEMEX for your excellent pre-order/ technical advice and quality of service/ delivery.  A great Team effort.”