Customer Centricity

Customer Centricity

Another Great Marine Solution!

Last Friday the UK Marine team had a call from our colleagues and partners at CEMEX Granulats in France to ask if we could help with a problem that they had at Les Graves de l’Estuaire (LGE). LGE is a joint venture Aggregate processing plant operated by CEMEX in the Port of Le Havre.

Their floating raw material feed system had failed and would be out of action for 15 days, and with only three days of finished goods available they would not be able to supply customers from the following Wednesday.

The CEMEX Marine chartered dredger, MV Reimerswaal, has a 48-metre long delivery conveyor situated on the ships bow, so they programmed the ship to deliver a cargo the following Wednesday.  Thankfully the ship was able to get close enough to the land adjacent to the existing system to discharge a cargo of 10,000 tonnes of raw material to keep the processing plant operating whilst their existing system was repaired.

Great teamwork and thinking like one CEMEX shows that we can solve issues even across country borders to ensure our customers get the service they deserve.