Customer Centricity

Customer Centricity

Cluster 16 UpSTAGES The Competition…

Back in October our Internal Sales team in Rugby received a call from Andrew Cowie Construction looking for a solution to their project at the Stagecoach Bus Depot in Rugby. Part of the bus depot floor needed replacing but the depot could only afford to be out of action for a day.  Matt Doran, Cluster Sales Manager, takes up the story:

“After many discussions with the Technical, Commercial and Operations teams within the Cluster we provided a Micro Silica solution and Saturday opening – meaning that the slab could be trafficked by Monday morning.

The next obstacle was being able to pour 60m on a Saturday as Rugby Plant has strict opening hours as it backs onto a private residential property. We, therefore, arranged a dual supply from Coventry Plant as well as Rugby.

At the 11th hour (2.30pm on Friday) the customer then threw us another curveball by stating that the mix also needed structural fibres to replace steel mesh. Again, more discussions with Technical and Operations, and we were able to include the Propex F95 fibres as a solution.  After a couple of slump issues with the first few loads we finally got into our groove and had the pour wrapped up by 10.30am on Saturday.  The concrete was more than able to withstand the heavy trafficking come Monday morning and we made a nice profit on the job. Not bad for a Saturday morning’s work!

Thanks to all involved including Thomas Glasscoe for securing the order, Gilbert Morgan for technical help throughout, Damian Keogh and Mark Robson for batching/plant management duties and Matthew Winnard and Gordon Mcdade for helping with the addition of fibres/micro-silica.  Great teamwork!”