Our latest mini customer survey figures from our own customer poll in December tell us that we are moving in the right direction for customer service.  Our mini net promoter score (number of customers who would recommend us to others) was encouraging at 47 (the benchmark we are aiming for in our major annual customer survey is 66).

Whilst there is still a lot of work to be done, and this is only snapshot of a very small number of our customers, it is still heartening to hear that we do get it right a lot of the time.  Sometimes we only hear the negatives.  These mini-surveys give us information to be working on and improving from.

In particular, our customers mentioned some employees by name as giving great customer service.  They deserve our recognition for enhancing our reputation and keeping customers coming back for more. Thank you and well done to: Helen Kinsella, Andy Shield, Julie Turner-Coates and Hannah Davis from Asphalt for delighting our customers.

Here are some of the positive comments we had:

“I have worked with CEMEX for 20 years and they are spot on.”

“The sales team are always helpful and polite.”

CEMEX are: “always flexible to help and cater to the customer’s needs.”

“Delivery times and ordering times are really good.”

“We always get what we ask for and the office staff are always very friendly and helpful.”

“The ease of use and the customer service is great, plus the quality of the products speak for themselves.”

“Great service, but next time send the engineer with biscuits J!!”

Congratulations to everyone involved and those using the information provided from the mini-surveys to improve on our NPS.