Customer Centricity

Customer Centricity

Determination Pays Off at Halkyn….

Late last year we had an enquiry from Ward & Burke for a large volume of 6F5 out of Halkyn quarry to a site in Ince, near Chester. Initially it appeared we would not have the necessary capacity and would be unable to do the job due to the tonnage and time scale involved. However, Andy Edwards and the team at Halkyn were determined to do something that would enable our Sales team to secure the work.

They set about modifying an existing mobile crushing process that was used to produce Top Rock (an unspecified fill) and were successful in making the necessary adjustments to ensure a good quality, compliant 6F5 was produced.  Three months later and we have successfully supplied just over 40kt to the site. We have also been able to secure another 6F5 contract with PP O’Connor and they are part way through collecting approximately 10kt for a Marshall Construction site in Widnes (this also means they are sourcing other materials from us as well).

All this was possible due to some innovative thinking followed by close collaboration and teamwork between the departments (Ops, Sales, Technical, etc) and going forward will give us increased flexibility and capacity. Great work all round!