Customer Centricity

Customer Centricity

Go Track A Truck In Rochester

The Go tracking device proved its worth again on a pour in Rochester. CEMEX Northfleet and CEMEX Sittingbourne worked simultaneously to supply 470m3 on a 12 radial and had 12 trucks on turn. There were also Technicians on site taking cube tests, Technical Manager, Colin Galvin, Commercial Development Manager, Courtney Banham and local Executive, Stephanie Bower.

Customer, Darren Faircloth, is a registered user of CEMEX Go but was not using the tracking device so our team recommended he use it for the pour.  From being on site the team also registered another user, Rob, by calling Stephanie Owen in CEMEX Go team who registered Rob there and then.  He was tracking trucks on his own device within the hour. The team also explained the portal to Rob who is very much looking forward to using the app on various sites he looks after in the South East.

With the careful planning from Dave Rogers, the planner based in CSO, organising 12 trucks, Operations switching material in Sittingbourne Plant from Limestone to Gravel, checking customer account and checking the customer was able to accept stamped dockets, we started the pour at 7.00am and the last load at 3.55pm, totalling 468.4m3.

Since the pour Courtney, Commercial Development Manager, received this email from Nick Babbage, Fairclough Group: “It was nice to meet you on Friday. Thank you for the good service you provided, it all went really well, thanks to all involved.  We need to plan the next pour now.”

A great team effort from all involved and we now look forward to the second pour in March.