Customer Centricity

Customer Centricity

Good News With CEMEX Go

There have been a couple of great results with CEMEX Go recently which the team are pleased to share…..

We’ve had some good news from Alex Hopcroft about a success with Keller. Alex explains: “We recently secured a five week piling contract with Keller, taking both 10mm and 20mm deliveries each day including Saturdays. Over the five week period this amounted to a lot of orders! Once I’d contacted their Buyer, Becki Masters, regarding the demand schedule, it was returned to us with a total of 35 separate orders! Having them all in one place made it much easier for both the customer and our Shipping office.”

Tracey Taylor’s hard work has convinced Guildford Tippers to return to CEMEX Go. Guildford Tippers was one of the original companies set up on CEMEX Go to purchase their bagged cement, however, due to issues with ordering on occasions and their poor internet, they returned to ordering by telephone. Tracey visited Guildford Tippers last week and they confirmed that their area was being updated to fibre connections – which presented an opportunity for CEMEX Go! Tracey encouraged Guildford Tippers to place their daily orders for loose aggregates using the CEMEX Go app and they are now using the app each day. Tracey was also able to provide them with information about an upcoming upgrade to the system which will make the processing for ordering several different products at the same time much easier.

Well done to both Alex and Tracey!