Customer Centricity

Customer Centricity

Helping To Keep Customers Working…..

Dan Saxton from Chartford Developments thanked Matt Brown, Sales Executive for Mortar at our Castleford plant, and Martyn Robinson, Plant Manager, for continuing our mortar supply. Their original supplier stopped operations which in turn meant Chartford did not have mortar to continue building.

Their original suppliers have now returned and due to colour difference Chartford have had to go back to them for supplies. However, the customer has said that on new developments they will be speaking to CEMEX going forward.

Here is an email Matt received from the customer:

Morning Matt, 

Thank you. Without CEMEX we would have had to have stopped production on our sites and possibly furloughed 20 staff direct and subcontractors.  

Kind regards, Dan