The INTERNAL CUSTOMER SURVEY for H1 2024 launched this week on Tuesday 14th May.
Cemex is committed to delivering a superior service in all our business activities. To achieve our objectives, we need to understand not only our external customers, but also the way our internal customers perceive Cemex intercompany processes and services regarding raw materials, such as ordering, scheduling, unloading, technical support and others.
Your voice makes a difference! Cemex recognises that listening to your feedback is the most valuable thing we can do to improve our Internal Customer service.
Based on your previous opinions we have already implemented tracking of internal Cement and Aggregate deliveries. All Readymix Plant Managers can now track their incoming Cement and Aggregate deliveries via Cemex Go – this fantastic improvement was all due to your valuable feedback. This not only improves our internal customer experience, but in turn, helps provide a superior customer experience to our external customers too. The next phase will be to roll out internal tracking to other business lines.
Some of you will have this week received an email coming from customer@experience.cemex.com, with a link to our Internal Customer Survey. The survey should only take a few minutes to complete. Your first-hand experience and feedback will help us identify best practices. The survey will be open until 31st May.
Thank you in advance for your time and opinions and more importantly, for your involvement. We appreciate your participation in helping Cemex continuously improve our service and make our company a better place for all.