The Internal NPS Survey for H2 2023 launched this week on 10^th October.

Please look out for your link to our Internal NPS Survey from customer@experience.cemex.com

Your voice makes a difference!

Cemex recognises that listening to your feedback is the most valuable thing we can do to improve our internal customer service. To achieve our Customer Experience objectives, we need to understand not only our external Customers but also the way you, our Internal Customers perceive Cemex intercompany processes and services regarding raw material supplies.

Your first-hand experience and feedback will help us identify best practices. Based on your previous opinions we have already implemented the following improvements: 

• Communication – Weekly cross functional meetings, use of WhatsApp groups to provide timely information and regular calls to ensure continuity of supply.
• Collaboration – Quarterly Supply Chain meetings introduced by market. Fortnightly Supply Chain calls to discuss operational issues, demand and stocks, along with visits from Planning & Customer Service Teams to Readymix sites to build relationships.
• Complaint resolution – Improved the process and timeliness of feedback to internal stakeholders.
• Use of Digital Technology – Planning to deploy CemexGo tracking tool to give you real time visibility of Cement and Aggregate loads.
• Investment in Readymix plants with additional Aggregate storage bays, Cement silos and Out of Hours equipment.

Please share your feedback and opinions about your experiences. The survey should only take a few minutes. The survey will be open until 27^th October.

Thank you in advance for your time and opinions, and more importantly, for your involvement. We appreciate your participation in helping Cemex continuously improve our service and make our company a better place for all.

Please share the poster (which you can find on the UK News download page: here) on your local workplace notice boards.