Customer Centricity

Customer Centricity

Just Ci Leads To Creative Thinking

It is interesting to see the variety of ideas that are being generated in the quarries as a result of the implementation of Just Ci.  Although the majority of ideas are to reduce costs we have also seen a number of safety, quality and customer service improvements.

Mick Ripley, Ops Manager NW, comments: “In the North West Area I was particularly impressed with the following idea at Raynes Quarry; in hind sight it was a simple fix though required a different approach and innovative thinking to solve the issue.

For some time the quality of the washed 4/6mm in Raynes has suffered as a result of excess water carried over from the washing screen falling from the return conveyor and contaminating the product with silt.  A variety of fixes have been tried over the years with limited success.  This time the quarry staff came up with a solution that involved taking the water out of the product at the tail end of the conveyor.  This has reduced customer complaints and eliminated waste. Top idea from a Top Team.”