Customer Centricity

Customer Centricity

Keeping our Roads Open

“It’s been a busy few months for the Paving Solutions team.”“The lockdown of the UK caused many workplaces to close very suddenly. A number of our clients were keen to progress critical works on roads which were now operating with much lower traffic volumes,” explains Mathew Tranter, Commercial Manager Paving Solutions UK.

“Following industry best practice and Government advice, we managed to keep around half of our operational teams active on schemes between late March and May. We had to work hard with our clients to satisfy them that our works could be delivered safely, and it meant that some activities had to be altered or suspended.

We couldn’t have done all this without the support of the whole Paving Solutions team and our Supply Chain. A special thanks to Jonathan Legge, Operations Manager, and Thomas Dav Mason, Operations Manager, who had to take our existing ways of working and alter them to reflect the continuing change in guidance, whilst also making sure we had enough staff to complete the projects and monitor a huge downstream supply chain. It’s been an epic undertaking and demonstrates what a great team we have and what we can achieve when we work together.”

Carl Platt, European Director for Paving Solutions, commented: “Thank you to everyone in the UK Paving team for their dedication and hard work during this pandemic. We have maintained health and safety as our number one priority whilst supporting the UK Government in promoting infrastructure as a key segment.”