Customer Centricity

Customer Centricity

Logistics Customer Service Ahead Of Target….

The Logistics Customer Service on time delivery performance in Aggregates and Cement have been ahead of target so far this year.  They have also received several examples of positive feedback from internal and external customers on the professionalism and attitude displayed when supplying materials into recent high profile pours.

                                    YTD             TARGET

CEMENT                      96.39%        95%

AGGREGATES             99.12%        95%

Dave Hart, Director Logistics and Supply Chain, commented: “It’s great to see that not only in Cement and Aggregates Logistics are the Customer Service Levels above the service promise, but also that we have received positive feedback from customers for the service provided and the professional attitude you display.

THANK YOU to everyone in Logistics for making this happen.”