Customer Centricity

Customer Centricity

Midlands Aggregates go paperless

After significant preparation, we are delighted to announce, as from 11th November our Midlands Aggregates business has launched Cemex Go Paperless deliveries. This offers our customers a more enhanced customer experience. They can sign for deliveries on the driver’s device and then view the delivery ticket on their own device using Cemex Go Track app.

Additionally for drivers, the Cemex Go Driver app offers multiple benefits, such as a more efficient way of working, automatic storage of delivery documents (no more lost paperwork), automated waiting time (no need to manually claim anymore), and real time delivery tracking.

By introducing Cemex Go Paperless we can eliminate the need to print 350,000 delivery dockets per year, reducing our environmental impact and supporting our Future in Action strategy. It’s a win-win all round, improving productivity by reducing administrative errors and realising the full potential of Cemex Go, enhancing our customer experience.

The Cemex Go team will be expanding the paperless rollout to other markets in the near future. Watch this space!