Customer Centricity

Customer Centricity

Rapid Response To NHS Job

Thanks to the quick response from Team Norwich we managed to supply a project for a ward extension at the Norfolk and Norwich Hospital over the weekend.  The customer did not have an account with us and was looking for a specific fibre concrete. We had the required fibres in different plants within the area and from the request on Wednesday afternoon we moved the fibres to Norwich to be able to deliver on the Saturday.

Unfortunately, on the morning the plant broke down, however, with the support of the Operations department the plant was fixed.  Thanks to the Plant Manager and Drivers working into the afternoon we successfully completed the 105m3 pour.

Matt Yaxley, General and Commercial Manager, commented: “I would like to thank Neil Green, Paul Callaway, Jason Catchpole, Gary Coleman, along with the IHCs and contract electrician. Without the commitment of all these people who were prepared to get the plant operational and of the IHCs waiting for the plant to be operational before delivering, the completion of this pour wouldn’t have been possible.”

The customer was very grateful at our fast response as this was critical to get the floor poured as soon as they could.