Customer Centricity

Customer Centricity

Something Old Something New….

Well done to Derek Sheehan, RMX Sales Rep, for coming up with an innovative solution to a customer’s challenge when redeveloping a 140 year old building in Kingston upon Thames.  Derek tells the story: “I was approached by Berkley Group on their new development in Kingston upon Thames. Their issue was they had two grade one listed buildings: one being a post office and sorting office built in 1875 in a gothic style and the second being a large purpose built Telephone Exchange which was built on an adjacent site in 1908. They required a hydraulic lime mortar to keep with the heritage of these buildings but found out it was hard to find and expensive.

After two site meetings I suggested to use our M4 Braintree Heritage which has 25% sharp sand that would make a perfect match, a lot cheaper and still gave that heritage look. I asked David Webb and his team in Southam to post some sample sticks to site (great service as always).

After months of hearing nothing (thinking I haven’t got the order), Progressive Building Services called to request 1 tonne bags to complete the show unit which is attached to the post office, and requested M4 Braintree Heritage which was great to hear. This is a 10 year project and circa 7,000 tonne so it’s great for VAP.”