The Customer Experience team recently launched the first of two waves of an Internal Customer NPS Survey (10th – 31st May) in the new Global Qualtrics system to understand our Internal Customers’ perception of CEMEX intercompany processes and service regarding raw materials such as ordering, scheduling, delivering and technical support.
The participants identified as Internal Customers were those who received cement, aggregate and admixture or were part of the process, for example, some were, Readymix, Asphalt and Concrete Products Plant Operators, Operations Managers, Lead Planners, General Managers etc.
The team would like to share the below with those who participated:
“Thank you to all who took the time to complete our Internal Customer survey!
The feedback you have provided on what you find most useful and what can be improved is essential to support an action plan to improve your experience. It helps us better understand how you like to interact and work with us and how we can make relevant improvements.
We hope that you will participate again in the future and experience the value that this can bring you and our business.
Thank you again for your feedback.”