Customer Centricity

Customer Centricity

Top-Notch Out of Hours Performance

In 2021 we were able to deliver 10,000 cement deliveries out of hours which was a fantastic achievement. This represents 300kt and was achievable thanks to the teamwork of Gemma Crawford, Paul Cooke, Carl Milton, Nigel Bateman and their respective teams.

Delivering out of hours has numerous benefits relating to Health & Safety (less congestion in the yards), customer service (silos full when work starts in the morning) and fleet efficiency (sweating the asset 24/7).

The plan in 2022 is to continue to grow the out of hours capacity and see if it can exceed 350kt!