Customer Centricity

Customer Centricity

Troon ‘Steels’ Great Customer Service….

April saw the completion of one of our biggest steel fibres jobs in recent years from our Troon Readymix Plant in Ayrshire for WH Malcolm.  This was one of the most successful collaborations with a customer they have experienced due to the complexity of the site, mix requirements and difficulties in producing at the plant.

In total almost 3,000 mtrs of Steel Fibre Concrete was produced to an exacting specification with no loads rejected and almost 100,000 kgs of steel fibres were manually added to the mixes over the period. Luckily we had purchased our own mobile conveyor in the past which has become an essential asset in these types of situations.  It gives CEMEX the edge over competitors who have to add in a price for hiring a conveyor when competing against us.  With a strict additional SSOW in place, and the guys all on board about doing it safely, there were no Health & Safety issues at all despite the harsh conditions at times and the weights involved.

Alain Caird, Area Operations Manager Cluster 1, takes up the story:  “At the very start of the project we inducted and trained a member of WH Malcolm’s staff who was then made available to us to help in the addition of the fibres (at no cost to us).   This was a great benefit to both ourselves on a cost basis and the customer as they could then get the mixes they wanted and supply the labour if we were struggling for staff.

Special thanks to all the Troon guys, Relief Plant Supervisors and Malcolm’s for seeing through a difficult and demanding project safely, on time and at a profit. On the back of this we will now be WH Malcolms preferred supplier of steel reinforced projects in the future.