Customer Centricity

Customer Centricity

What Can You Do In 100 Hours?

The Readymix Team in Glasgow were approached by Van Elle Piling at Victoria Road, Glasgow on Monday morning because Hope Cement had let them down and were unable to provide them with supplies.

Martin Fellowes and Heather Marshall jumped into action and quickly reorganised Glasgow, Polmadie workload and provided this site with concrete within 100 minutes of the initial telephone call enquiry. The customer has now placed the remainder of the order with CEMEX and supplies will continue into January 2017.

Well done to the Polmadie Team for Being Best for Customers.