Look out for the Net Promoter Score (NPS) posters on a noticeboard near you!

Every quarter a selection of our customers are surveyed to ask them what they think of CEMEX UK – this is usually about 800 customers. They are asked questions and give us an overall score.  These answers are then put together to show our NPS, or the percentage of customers who would recommend us to others.  The posters show the UK results for the latest quarter and include some quotes from customers.

Seeing as this has been a particularly challenging quarter, the results for the UK are looking pretty good with Readymix and Aggregate services showing an especially good improvement.  Our overall NPS score for the UK has gone up from 29 to 47 from Q1 to Q2.  The 2020 NPS goal for Europe is to have an overall score of 50 so the UK are very nearly there.