Customer Centricity

Customer Centricity

Wickwar ‘Wick Away’ Customers Stress

Eurovia Surfacing are a major customer in Wickwar’s Asphalt Plant’s customer base. The relationship is involved in several diverse supply situations.

One element of the relationship is that Eurovia have the Highways England Area 2 emergency response protocol. This is the motorway network within the Wickwar market area.  This means that at short notice a request is made to get Asphalt to a damaged area of the network due to sadly some accidents or spillages, the tonnage involved can be as little as 20 tonne or more than 200t.

A good example of what is required occurred on Tuesday 13 February at 1pm when a request was made for a supply of 120 tonne the very same evening for the M32 near Bristol.  This did not present a challenge to the Rugby Planning team as they are now well versed in and understand what is required. Coordinating the requirement within the business to the Operations and Logistics teams saw everything put in place for an efficient supply the ensuing evening, even more of a challenge on this occasion as Wickwar already had volume to be supplied.

Mark Todd, material coordinated for Eurovia, has commented that he appreciates the request is always short notice but knows when he puts the phone down everything is all in hand and as a result Highways England can get the repair undertaken and the traffic moving normally again in a very busy traffic environment.

Well done to all concerned in the Wickwar Planning, Operations and Logistics teams for their part in strengthening a very important relationship for CEMEX overall.