The P2P helpdesk has shared some best practices and recommends following these five following points to improve your experience using the Accounts Payable Helpdesk in Service Now.
You can find a poster on the UK News downloads page here – please share on your workplace notice boards.
- The more descriptive, the better. Being clear and concise enables the helpdesk to process your request effectively.
- When you send a request wait for the notification email that your ticket has been received before you reply, to avoid duplicate tickets.
- Every interaction with you is important. Create a new email for every case. If you need to follow up a closed case, please include your previous ticket number.
- To guarantee that all relevant individuals, including vendors, are updated on your ServiceNow ticket, consider adding them to the CC list of your ticket request email.
- Please be aware that notification emails regarding your request will come from Global Enterprise Services (cemex@service-now.com).
The way you request support from the AP team will not change. You will continue to request email support using known emails from:
