There are some great nominations for this month. Thank you to all of you who have proved yet again what an awesome bunch of people work for CEMEX UK.
Barrie Flitton and John Rushton from National Logistics and Supply Chain who worked with UK tyre partners, Continental, to develop a tyre pressure monitoring system that would enable CEMEX to increase the safety of our tanker fleet and our reliability in delivering to customers. The CPC system has been fully rolled out across our Cement Tanker Fleet and has resulted in eliminating road side tyre blow outs and reduced call outs by ~70%. The entire team of ~150 staff, headed up by Barrie Flitton (Operations) and John Rushton (Fleet Maintenance), have embraced the new tyre system and worked relentlessly on reducing the impact of tyre issues on safety, fleet availability and ultimately customer service.
Matthew Cooper, Transport Planner, Cement Logistics. Whilst on-call for planning over the weekend of 14th July, Matthew went over and above the requirement of the on-call planning role to ensure a collect customer at Tilbury was supplied with the material they had ordered.
The mill staff at Tilbury contacted Matthew at 4.15pm on the Saturday to advise they did not have the information required to load the vehicles; a further nine vehicles arrived for loading, resulting in calls to Matthew from 4.15pm throughout Saturday evening/early hours of Sunday morning (from 3.05am until 11.15am!). Matthew processed the vehicle registration, trailer and driver information on behalf of Despatch and sent the tickets for printing. This allowed the mill staff to load the vehicles and the customer to leave with the material.
Tracey Shilcock, Adrian Leigh and Andrew Fletcher, Asphalt North West Area. On Saturday afternoon a call was received from the Local Sales Rep, Tom Crutchley. He had received a call from Pronin (a new customer) who had been let down by one of our competitors. Could we possibly get them 140 tonnes of HRA on the Sunday morning? Adrian then took charge and pulled a team together at short notice. Two of the lads normally work nights but volunteered to help as due to holidays, etc the normal operatives could not work.
Frank Kehoe, Sales Manager, Asphalt Liverpool Docklands. Late afternoon on Thursday 25th July the Liverpool Docklands Asphalt Plant experienced a major breakdown because of a broken screen deck. It was immediately identified that without this large, heavy and essential piece of machinery the Plant would not be able to operate. After a number of phone calls to suppliers and contractors it was becoming clear that the Plant wouldn’t be open for business for a week and some estimates put the closure up to ten days. However, Frank believed that through his contacts, knowledge and experience that he could mobilise people and equipment do limit Plant downtime to a minimum. Throughout Friday 26th Frank worked tirelessly to book contractors, cranes, a new screen deck and professional operatives to arrive on site the next day with the aim of completing the job on Sunday. Frank gave up his weekend to oversee the work and thankfully the Plant was operational on Monday morning.
Alex Maybury, West Midlands Driver, Asphalt and Aggs. Alex is a fantastic ambassador for the company. He has passed on two customer contacts to the Sales Rep, Hannah Davis, who has had amazing feedback from customers on Alex. Hannah commented: “Alex always goes that extra mile in connecting the customers that I haven’t spoken to. I find it so nice and really helpful that he goes out of his way to do that. It is two customers now he has connected me with in a month. Ever since I started on Washwood Heath in November Alex has been so very welcoming and so positive whenever I’ve bumped into him at the Plant or out on site, so that’s why he deserves a Thanks for the Effort!”
Lesley Soar, Weighbridge Operative, Aggs Midlands. Tattershall Quarry has a lot of local competition and so introduced a loyalty scheme to customers. Lesley not only took on board but set about promoting it to all the drivers who came in for materials. Over the last four months they have seen an increase in collect customers both large and small. Customer feedback is that the drivers are asking to come in to our Quarry whenever and wherever possible.