It’s now been just over one year since Concur was launched and we have taken this opportunity to reflect on the main queries received from employees, and the common pressure points with the system.

Below are some learning points which we hope will help employees as they continue to use Concur:

Access

• The original link must be used to access Concur on your computer: https://www.concursolutions.com/UI/SSO/p0031135y4ki – this should take you straight into Concur.

General Claims

• Please allow time for the credit card movement to come through to Concur before you start your expenses (this should usually only be 2–3 days). You should not need to manually add in any items paid for on your card as this will create a duplicate cash expense claim which will be paid to you and need reimbursing to the Company. If you think you are missing some expenses that you have paid for using your Company card contact the T&E team for advice on how to proceed.
• If you use your company credit card by mistake please ensure you process the claim but contact the T&E team to get advice on how to reimburse CEMEX and correct the issue.

Warning/Error messages

• Amber warning messages (amber triangle black exclamation mark) are only warnings or prompts to check something. It does not mean you have done anything wrong and you can proceed with submitting your claim if you are happy everything is correct.
• Red warning messages (red circle white exclamation mark) will not allow you to submit your claim until they have been cleared.

 Receipts

• Visa Receipts are not VAT receipts and expenses will be rejected if these are attached. If you do not have a receipt then you must complete the ‘Missing Receipt’ Declaration, which you can find the link to when you select ‘attach receipt’ when completing your claim. This simply asks you to confirm that it is valid business expenditure and that you have lost the receipt.
• Please ensure you obtain a VAT receipt for all fuel expenditure so that if you claim any mileage allowances the company can reclaim the VAT, which helps reduce unnecessary cost to the business. We cannot process the claim without these or need manager approval as this is extra cost for the Company.

Daily Meal Allowance

• There is a Daily Allowance for meal claims for individuals (defined per policy) which must not be exceeded. If the meal is for more than one person then you MUST put in the attendees otherwise it may look like policy rules have not been met.
  • If you see a yellow triangle information message about this, you can still submit the claim, but if you have exceeded the daily allowance it will be rejected by the team and Manager approval will be required to explain why policy has not been met.

Mileage Claims

• If you have a cash allowance instead of a Company Car you need to claim reimbursement for mileage by using the Company car mileage section to ensure you are correctly reimbursed.  Personal car mileage claims are only for those individuals who have neither a company car nor cash allowance.

Administration

• To ensure we meet with CEMEX policies, if an individual has not completed their expenses within 60 days of making the expense then the card will automatically be blocked.  It is the cardholders responsibly to ensure their claims are submitted on a timely basis to allow us to keep our financial records up to date and accurate, so you may not be notified beforehand.  Please do not put yourself in this position.

If you have questions or difficulties processing your claims and a colleague cannot help you, please do contact the T&E team who can provide some guidance and support.  They can be emailed at GB-T-and-E-Claims (gb-sctandeclaims@cemex.com) in the first instance or their contact number is +44 2034 575782 should you require a more immediate response.

Alternatively, if you need to escalate matters further please contact:

Tomas Hozik (tomas.hozik@cemex.com) or,Alan Venning (alan.venning@cemex.com) can provide management support.

Thank you for your continued commitment to using the Concur system.